“Company” refers to Crimewatch Monitoring Services Limited., T/A Crimewatch Fire & Security.

 “The Customer” refers to the person named in the Service Contract, Monitoring agreement, or whom has ordered or paid for the said system.

REFERENCES; EN50131 (Alarms), PSA 2006_12 (CCTV Cameras), SR 40 (Alarms, CCTV& Access), I.S. 3218 (Fire), PSA 28:2013 (Guarding)

  1. While all systems are designed using the latest security equipment available which is manufactured to the required standards, no system offers any guarantee of protection against failure to warn, burglary, fire, theft or any other emergency. All security systems whether Industrial, Commercial, Domestic or otherwise are subject to compromise or failure to warn for a variety of reasons.
  2. The Customer agrees that a properly installed and maintained system may only reduce the risk of burglary, fire, theft, emergency or failure to warn and is not insurance or guarantee that such will not occur or that there will be no personal injury or property loss as a result. Consequently the company shall have no liability for any personal injury, property damage or loss, or any other loss based on a claim that the system failed to activate or give warning. However, if the company be held liable whether directly or indirectly for any loss or damage arising from the failure of such system, regardless of cause of origin, the maximum liability shall not in any case exceed the sale price (at point of sale) of the specific component of that system which failed, which shall be fixed as liquidated damages and not as a penalty and shall be the complete and exclusive remedy against the company.
  3. Thorough testing and regular maintenance by the company, in addition to frequent testing by the customer are essential to ensure continuous satisfactory operation of the system. As per clauses stipulated in the relevant standards, responsibility of testing the system rests with the customer, as does the elimination of any faults on the system. Therefore it is recommended that the customer subscribe to a maintenance program / schedule with the company.
  4. The supplied system and its components remain the property of the company until such time as payment has been received in full. Until such a time, the customer shall not be entitled to sell, dispose of or pledge in any way, the system in whole or in part, but if the customer does so, all monies owing shall (without prejudice to any other right or remedy of the company) forthwith become due and payable.
  5. The customer shall, if requested by the company provide and maintain a mains electricity supply and wiring to standards laid out by the electro-technical council of Ireland or NSAI standards, to a location specified by the company. The customer shall also provide all necessary facilities required by the company for the purpose of carrying out its duties under this agreement. In the case of monitored Alarm systems, this also includes use of the customer’s telecommunications system, for the purposes of communicating with the monitoring control centre. Under no circumstances may the customer, or agent for the customer interfere with or carry out any repair /adjustment to the system without the express permission of the company. Any defect arising from the carrying out of such work claims no liability whatsoever over the company and also invalidates any warranty. It also entitles the company to terminate any current agreement or contracts forthwith. The company reserves the right to terminate any agreement or contract as it sees fit.
  6. For Burglar Alarms, emergency service will be provided to all customers with a valid service contract; for installations within 25km of our base, service will be provided (in normal circumstances) in less than three hours. Elsewhere, in normal circumstances will be available within forty-eight hours. A 24-hour emergency number is supplied on your control equipment and should not be removed. The company shall have no liability to the customer if emergency service cannot be provided within the specified times if due to circumstances beyond our control (see clause 7 of this agreement). Emergency service calls shall be chargeable calls.
  7. This agreement shall not extend to warranty or service made necessary by fire, explosions, weather conditions, lightening, earthquake, storm or flood, subsidence, landslide, humidity, riot, civil commotion, strikes, impacts of any description, lockouts, disturbances, industrial disputes, vandalism, malicious damage, interference by third parties, accidents, delay in transit, unforeseen hindrances or circumstances, shortage of materials, acts of god, interference or interruptions in or fluctuations of power supply for any reason whatsoever, defective or worn out batteries, the negligent, careless or reckless use or misuse of the installation or the state of repair or condition of the customer’s premises, or the wiring thereof; War, interruption of service by any telecommunications network, or suppliers of emergency services – Garda Siochana, Fire Service or Health Boards.
  8. The company may assign the benefit of this agreement/contract. The company also reserves the right to alter its provision of 24hr emergency call-out service to include sub-contractors- however the company will ensure that the customer has access to such service at all times.
  9. The company reserves the right to change or alter any pricing list or charging policy it may have without due notice from time to time in line with any increased product or labour charges, of which the company has no control.
  10. The company reserves the right to charge a 5% interest penalty on overdue accounts as per the ‘Prompt Payments of Accounts Act 1997’ and also invalidate any warranty/s if penalty monies are not paid. The company also reserves the right to withdraw any service to that customer at its discretion.